New on-site professional installation and technical support services for Packet8 Virtual Office small business customers is now available from 8x8 (News - Alert), Inc. This provider of Packet8 residential, business and video Voice over Internet Protocol (VoIP ) phone services made this announcement today.
8x8 will work in partnership with CSI, Inc., a national service organization specializing in DSL, broadband cable and VoIP installations. The company will offer Virtual Office subscribers the option to utilize Packet8 ServicePRO services to install and configure their Virtual Office hosted iPBX service.
ServicePRO agents will provide complete set up of Virtual Office phone and configuration of iPBX services. These agents are also available for network troubleshooting, repair and/or replacement of cabling, jacks, DTA’s and other associated equipment and on-site orientation and training.
"We are very pleased to offer our Virtual Office customers this invaluable on-site service," said 8x8 vice president of sales and marketing Huw Rees, in a Monday statement.
"CSI's national reach, quality of service, scalability and passion for delivering superb customer satisfaction will go a long way toward ensuring that our subscribers receive prompt and reliable assistance with all service issues which cannot be resolved remotely by our internal technical support agents."
"CSI is thrilled to be partnering with 8x8 to handle the on-site service requirements of its business subscribers," said John D. Fraticelli, CEO of CSI Inc., in Monday’s statement. "As an organization with technical expertise in VoIP and network technology, CSI is ready to offer whatever assistance Virtual Office subscribers need to get their service up and running in short order."
Initial support for the Packet8 ServicePRO suite of services will be provided in San Francisco, San Jose, Oakland, Denver, Seattle, Portland, Chicago, Minneapolis/St. Paul, St. Louis, Dallas/Fort Worth and Houston.
Around August 30th, ServicePRO expects to launch support in Los Angeles, San Diego, Phoenix, Atlanta, Miami, Washington DC, Philadelphia, New York and Boston.
The availability of support is perhaps one of the most critical elements for consideration when implementing a phone system, whether this system is for a large corporation or an organization operating in the SMB space. Despite the availability of other communication channels, the telephone – traditional or VoIP – is still a primary source of communication between the company and the customer, thus making it a vital key to the company’s success.
8x8 has understood this need, while also recognizing the potential in the SMB market, when the necessary services are available. Offering on-site installation and support will go a long way in delivering the service that these customers expect, thus driving penetration of the Virtual Office solution.
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